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    Que: How do we train the specialists?

    Ans: We follow simple & effective Train-The-Trainer approach.
    We start with learning about your products and services online. Along with this, we will study the training manuals provided by you. Our Floor Managers will study the training material and contact you with questions. The Floor Managers will then initiate training the agent. We believe experience is the best teacher, so when opportunity allows our techinicans play with the product to know more.

     

    Que: Can your specialists use our business applications?

    Ans: Yes, our technician can use any web based business applications you may have.  We are open to other Local or VPN Based application. You need to provide us with access details.
    We do not charge extra for this.

     

    Que: Do you work in our time zone?

    Ans: Our support delivery centre operates 24x7x365. We cover all time zones. Yes, you got it right we work on Christmas Day and New Years too.

     

    Que: What languages do you support?

    Ans: Currently, our services are available in English, Spanish, Hindi and French only.

     

    Que: Where is your contact centre(s) located?

    Ans: Our contact centres are located in Auckland, New Zealand and Mumbai, India.

     

    Que: Can your agents use our systems (Live Chat / Ticketing / other Software)?

    Ans: Yes. Our team can use all application you may have.